Thank you for shopping at omiyeley.com. This Shipping Policy explains how we process, ship, and deliver orders within Italy. Please read this policy carefully before placing an order.
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- Shipping Destination
omiyeley.com currently ships to addresses within Italy only.
We do not currently offer international shipping. If you are located outside Italy and would like to place an order, please contact us before purchasing to confirm whether delivery may be possible.
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- Order Cut-Off Time
Our daily order cut-off time is 4:00 PM (UTC+1) on business days.
Orders placed before 4:00 PM (UTC+1) from Monday to Friday will begin processing on the same business day.
Orders placed after 4:00 PM (UTC+1), on weekends, or on public holidays will begin processing on the next business day.
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- Time Zone
All order processing and shipping times are based on Italy local time:
UTC+1
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- Shipping Fees
We offer standard shipping within Italy. The shipping fee will be clearly displayed at checkout before payment is completed.
Free Standard Shipping: Orders of €59.00 or more
Standard Shipping Fee: €5.90 for orders under €59.00
There are no hidden shipping charges. The final shipping cost will be shown before you complete your order.
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- Order Processing Time
After payment confirmation, orders are usually processed within 1–3 business days.
Processing time includes order confirmation, item preparation, quality checks, packaging, and handover to the shipping carrier.
Orders are not processed or shipped on weekends or public holidays.
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- Estimated Delivery Time
After your order has been shipped, the estimated delivery time within Italy is usually 3–6 business days.
Estimated total delivery time: 4–9 business days
This total delivery time includes both order processing time and shipping transit time.
Please note that delivery times are estimates only. Delivery may take longer for remote areas, islands, peak shopping seasons, public holidays, weather conditions, courier delays, or other circumstances beyond our control.
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- Delivery Areas and Special Locations
We ship to most locations across Italy.
Delivery to remote regions, islands, or locations with limited courier access may require additional delivery time.
If we are unable to ship to your address, we will contact you using the email address provided at checkout.
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- Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email.
If tracking information is available, it will be included in the email so that you can monitor the delivery status of your order.
Please allow some time for tracking information to become active after the shipment has been handed over to the carrier.
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- Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
omiyeley.com is not responsible for delays, failed deliveries, or additional costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will do our best to assist you before the order is shipped, but we cannot guarantee that changes can be made after processing has begun.
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- Failed Delivery or Unclaimed Packages
If a package cannot be delivered due to an incorrect address, absence of the recipient, refusal of delivery, or failure to collect the package within the courier’s required time frame, the package may be returned to us.
In such cases, we will contact you to discuss the available options.
Additional shipping fees may apply for reshipment if the issue was caused by customer-provided information or failure to receive the package.
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- Lost or Delayed Packages
If your order has not arrived within the estimated delivery time, please contact us at [email protected].
We will help check the shipment status with the courier and provide reasonable assistance.
Please note that occasional delays may occur due to courier operations or circumstances beyond our control.
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- Contact Us
If you have any questions about this Shipping Policy or your order delivery, please contact us:
Website: omiyeley.com
Email: [email protected]
Address:
VIA CAMILLP BENSO DI CAVOUR, N.9
04100 LATINA (LT)
Italy
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Last Updated: May 12, 2026