Thank you for shopping at omiyeley.com. We want you to shop with confidence. This Return & Refund Policy explains when items may be returned, how refunds are processed, and what to do if you receive a damaged, defective, or incorrect item.
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- Return Period
You may request a return within 30 days from the date you receive your order.
To start a return, please contact us first at [email protected] with your order number, the item you wish to return, and the reason for the return.
Please do not send any item back without contacting us first. Returns sent without prior approval may not be accepted.
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- Return Eligibility
To be eligible for a return, the item must meet the following conditions:
The item must be unused, unworn, unwashed, and in its original condition.
The item must be returned in its original packaging.
All tags, accessories, manuals, parts, and included items must be returned together with the product, where applicable.
The return must include valid proof of purchase, such as an order number or order confirmation email.
omiyeley.com reserves the right to refuse returns that do not meet these conditions.
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- Non-Returnable Items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
Personalized or custom-made products
Final sale or clearance items
Gift cards
Opened or used hygiene-sensitive products
Items that have been used, damaged, altered, washed, or returned without original packaging
If you are unsure whether your item is eligible for return, please contact us before sending it back.
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- Return Shipping Costs
Customer Preference Returns
If you return an item due to personal reasons, such as change of mind, dislike of style, incorrect size or color selection, ordering by mistake, or no longer needing the item, the customer is responsible for the return shipping cost.
Original shipping fees, if any, are non-refundable for customer preference returns.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include your order number and clear photos or videos showing the issue.
If the problem is confirmed, omiyeley.com will provide an appropriate solution, such as a replacement, refund, or return shipping support, at no additional cost to you.
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- Refund Process
After we receive your returned item, we will inspect it to confirm whether it meets the return conditions.
Once the return is approved, your refund will be issued to the original payment method used for the order.
Refunds are usually processed within 5–10 business days after the returned item has been inspected and approved.
Please note that your bank, card issuer, or payment provider may require additional time to post the refund to your account.
If the return is rejected because the item does not meet the return conditions, we will contact you to explain the reason.
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- Exchanges
We only offer exchanges for items that are defective, damaged, or incorrect.
If you need an exchange, please contact us first at [email protected] with your order number and clear details of the issue.
If the exchange request is approved, we will provide further instructions.
If the requested replacement item is unavailable, we may offer a refund or another suitable solution.
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- Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
We will do our best to assist you before the order has been processed or shipped.
If the order has already been shipped, it cannot be cancelled. In that case, you may request a return after receiving the package, subject to the conditions of this policy.
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- Damaged or Missing Packages
If your package appears damaged upon delivery, or if an item is missing from your order, please contact us within 48 hours of delivery.
Please provide your order number, photos of the package, photos of the item received, and any other relevant details.
We will review the issue and provide reasonable assistance based on the situation.
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- How to Start a Return
To request a return, refund, or exchange, please contact us using the information below:
Website: omiyeley.com
Email: [email protected]
Address:
VIA CAMILLP BENSO DI CAVOUR, N.9
04100 LATINA (LT)
Italy
When contacting us, please include:
Your order number
Your full name
The item you wish to return
The reason for the return
Photos or videos, if the item is damaged, defective, or incorrect
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- European Consumer Rights
If you are purchasing as a consumer in Italy or within the European Union, you may have legal rights under applicable consumer protection laws, including the right of withdrawal where applicable.
This policy does not limit or replace any mandatory rights you may have under Italian or European consumer protection laws.
Our 30-day return period is offered in addition to applicable legal rights, where required by law.
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- Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
Website: omiyeley.com
Email: [email protected]
Address:
VIA CAMILLP BENSO DI CAVOUR, N.9
04100 LATINA (LT)
Italy
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Last Updated: May 12, 2026